Read the full Travel, leisure & events page
A travel and events marketing agency helps a tour operator, attraction, club, venue or event company win more bookings directly, answer inquiries when customers actually send them, and give group and corporate inquiries the follow-up they deserve. Tessmont builds that system and reports it in Command as direct bookings and group inquiries.
How do I get more bookings directly instead of through travel sites?
Travel and booking sites are good at being found, and they charge for it on every booking. They also keep the customer's details, so a repeat visit is booked through them again.
The approach does not abandon those sites. It gives customers a reason and an easy way to book direct: the business's own site found for its name and its main experiences, a simple booking path on a phone, something the direct route offers that the listing does not, and a way to stay in touch after the visit. The hypothesis the first review tests is whether the share of bookings made direct rises over successive months, and whether repeat guests return through the direct route.
Who replies at night and on weekends?
People plan trips, outings and events in the evening and at weekends, which is exactly when most offices are closed. An inquiry that waits until Monday often goes to whoever replied first.
The work sets up an out-of-hours reply route: instant answers to common questions on WhatsApp and the website, with anything that needs a person handed over first thing, and time to first reply measured in Command.
Why do group and corporate inquiries need their own route?
A school trip, a company offsite, a wedding group or a conference inquiry is worth far more than a single booking, and takes more work: a custom quote, availability checks, several decision makers. These inquiries often arrive through the same form as everything else and get the slowest reply.
The plan gives them a separate path, with its own form, a named owner, a reply standard and a follow-up schedule, and Command reports group and corporate inquiries on their own line.
How does seasonality shape the plan?
Peak season sells itself to a degree; the harder months decide the year. The plan builds a calendar around the business's peaks and troughs, with offers for the shoulder months, early promotion of the next season to past guests, and corporate and group sales pushed hardest when leisure demand is thin.
What the first ten days produce
- Compare where bookings came from over recent months, direct and through each travel or booking site.
- Set up an out-of-hours reply route for common questions and start measuring time to first reply.
- Create a separate group and corporate inquiry path with a named owner and a follow-up schedule.
Should we leave the travel sites?
Usually not. They remain a way to be found; the aim is to shift repeat and high-value bookings to the direct route over time.
Do you work with event and wedding planners?
Yes. For planners the unit becomes consultation inquiries by event type and budget band, and the portfolio is organized by the kinds of events couples and companies search for.
Can you help a sports club or academy?
Yes. Clubs and academies are planned around memberships, trial sessions and term enrollments, with the season calendar driving the campaign dates.
How do you price?
How we price is set out on one page, at /pricing/.
What happens on the free call?
The free 30-minute call is with the Director, CA Mohammed Baaqar Shariff. He reviews where your bookings come from and how inquiries are answered, and gives you three practical actions.